We provide the best quality service at the most affordable price.
IT SLA Support
Many companies choose to outsource their IT support because it is more cost effective and instead of 1 person you have a whole team of engineers each with a different view of your IT issues and a different approach to your solution.
As an SLA client, Hostek will act as a single point of contact for all your IT related issues, this will allow you the opportunity to focus on growing your business while we take care of the rest. All contract client incidents are treated as high priority and are attended to first.
We also know that the same as people not all businesses are the same and should be treated accordingly, that is why all our solutions are tailored for your business down to the smallest detail. All our SLA contracts go through a 3-month evaluation period after which it will be adjusted according to your budget and workload to maximise the benefit that you receive.
Benefits of an SLA contract:
• Priority support
• After hours support
• Exclusive discounts on our online store
• No delivery fees on purchases
• No travel charges for onsite support
NON- SLA Support
We know that not everyone is in a position to undergo monthly expenses to keep their IT in check, or simply don’t see the need for a monthly contract due to company size or work required. We have the perfect solution for such companies. Our non-SLA support gives you the opportunity to have a IT specialist at your disposal while avoiding recurring cost.
Unlike with an SLA contract, travel charges are included and support will only be provided in working hours. Non-SLA rates are higher than SLA clients, you will also miss out on the opportunity to get free delivery and exclusive discounts on purchases on our online store.
Benefits of a non-SLA client:
• Only pay for what you use
• Easily upgradeable to an SLA contract
• Team of IT specialists at your disposal
• Custom quotes for products that are not available in our store
Sometimes it’s difficult to explain to someone that you need this dinges or that thingumabob, that is why we have our online store with a wide variety of products and growing by the day. Take your pick of any of our top-quality products at the best prices to suit every budget.
Many of our b2b products are not displayed on our store as they are not available for the public, these are products like corporate firewalls, corporate anti-virus and many more. If you require any of these business-related products that are not available on our store you can simply give us a call or send us an email to get a custom quote with products best suited for your business.
Cyber-crime is one of the fastest growing crime organizations in the world and no business, no matter how small, is overlooked as a target for hackers. At Hostek we have dealt with many of these cases which includes mail interception, Ransomware, Malware, Spyware, DOS and DDOS attack. We ensure that your business is prepared for these cases and that you have the appropriate preventative solutions in place to keep your network and employees secure.
Unfortunately, a hacker will see all these obstacles as a challenge and do whatever it takes to compromise your network. Luckily, we have a complete disaster recovery plan ready for when this happens. With a 98% data recovery success rate we know that we can secure your business and get It back up and running in no time.
Security Solutions we offer:
• F-Secure Corporate security
• Bitdefender Anti-virus
• Mimecast email security
• Acronis Backup Solution (Local and Cloud)